pk9999 Privacy Policy

01 Introduction

pk9999 ("we", "our", "us", "the Platform") is committed to protecting the privacy and personal data of every player who registers and uses our online betting and casino services. This Privacy Policy sets out in clear, formal terms how pk9999 collects, processes, stores, shares, and safeguards your personal information in connection with the services available at pk9999.bio.

This policy applies to all registered players and visitors to the pk9999 platform, including those accessing the site from Bangladesh via desktop or mobile devices. By creating an account or continuing to use the pk9999 platform, you acknowledge that you have read, understood, and agreed to the data practices described in this Privacy Policy.

02 Data Controller

For the purposes of applicable data protection legislation, pk9999 acts as the data controller in respect of the personal information collected through the platform. As data controller, pk9999 determines the purposes and means by which your personal data is processed.

All data processing carried out by pk9999 is conducted in accordance with internationally recognised data protection principles, including purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality. If you have any questions about how pk9999 handles your data in its capacity as data controller, please contact our support team at the details provided in Section 15.

03 Data We Collect

pk9999 collects personal data in the following categories. The extent of data collected may vary depending on the services you use and the level of account verification required.

3.1 Identity and Registration Data

• Full legal name as it appears on official identification documents
• Date of birth (used to verify the 18+ age requirement)
• Gender (optional, where provided voluntarily)
• National Identification (NID) number or passport number, when submitted for KYC verification
• Profile photograph or scanned identity document images

3.2 Contact Data

• Email address
• Mobile phone number (used for account security and transaction alerts)
• Residential address, including district and division within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi)

3.3 Financial Data

• bKash, Nagad, Rocket, or Upay mobile wallet numbers used for deposits and withdrawals
• Visa or Mastercard partial card details (last four digits and card type only; full card data is never stored by pk9999)
• Transaction history including deposit amounts, withdrawal requests, and bonus credits, all denominated in Bangladeshi Taka (BDT / ৳)

3.4 Technical and Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Session data including login times, session duration, and pages visited
• Betting and gaming activity logs, including game selections, wager amounts in BDT, and outcomes
• Referring URLs and navigation paths through the platform

3.5 Communications Data

• Records of any correspondence with pk9999 customer support, including email threads, live chat transcripts, and support ticket history
• Responses to voluntary surveys or promotional feedback forms

04 How We Collect Data

pk9999 collects personal data through the following channels and mechanisms:

• Account registration: Information you provide directly when creating your pk9999 account, including your name, email, phone number, and date of birth.
• KYC verification submissions: Identity documents and proof-of-address materials you upload in response to a verification request.
• Transactional activity: Data generated automatically when you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, Visa, or Mastercard.
• Platform usage: Automatically collected technical data through server logs, analytics tools, and session tracking embedded in the platform.
• Cookies and similar technologies: Browser cookies and local storage are used to maintain session state, remember preferences, and analyse platform performance. See Section 8 for full details.
• Customer support interactions: Any data you provide when contacting pk9999 via email or the support ticket system.
• Third-party verification providers: In some cases, pk9999 may receive identity or address verification data from licensed KYC and fraud-prevention service providers.

05 Legal Basis for Processing

pk9999 processes your personal data on the following legal bases, depending on the specific purpose of the processing activity:

06 How We Use Your Data

pk9999 uses the personal data we collect for the following specific purposes:

• Account administration: To create, maintain, and manage your pk9999 player account, including processing login authentication and account security alerts.
• Transaction processing: To facilitate deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain an accurate transaction history.
• Identity verification: To verify that you meet the minimum age requirement of 18 years and to comply with KYC obligations before processing withdrawal requests.
• Fraud and integrity protection: To detect, investigate, and prevent fraudulent activity, multi-accounting, bonus abuse, money laundering, and other prohibited conduct as defined in the Terms & Conditions.
• Responsible gaming: To monitor player behaviour for signs of problem gambling and to enforce self-exclusion, deposit limits, and cooling-off periods that you have activated on your account.
• Customer support: To respond to your enquiries, process complaints, and provide assistance with account-related issues.
• Marketing communications: Where you have given express consent, to send you promotional offers, bonus notifications, and platform updates by email or SMS. You may withdraw this consent at any time by contacting support.
• Platform improvement: To analyse aggregated and anonymised usage data in order to improve the performance, design, and feature set of the pk9999 platform.
• Legal compliance: To fulfil obligations imposed on pk9999 by applicable law, including record-keeping requirements and cooperation with lawful requests from competent authorities.

07 Data Sharing & Disclosure

pk9999 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data only in the following limited and controlled circumstances:

7.1 Service Providers

pk9999 engages trusted third-party service providers to assist in operating the platform. These include KYC and identity verification providers, payment processing partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard), fraud prevention services, and cloud infrastructure providers. All such providers are contractually required to handle your data in accordance with applicable data protection standards and only for the specific purpose for which they were engaged.

7.2 Game Studios and Content Providers

Certain technical data (such as session tokens and game history records) may be shared with licensed game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — to the extent necessary to deliver and audit game outcomes. These providers do not receive your full identity or financial data.

7.3 Legal and Regulatory Disclosure

pk9999 may disclose your personal data to law enforcement agencies, regulatory authorities, or other competent bodies where required to do so by applicable law, court order, or lawful regulatory direction. In such cases, pk9999 will disclose only the minimum data necessary to satisfy the legal requirement.

7.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets involving pk9999, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any change to the applicable privacy terms via a notice published on the platform.

08 Cookies & Tracking Technologies

The pk9999 platform uses cookies and similar tracking technologies to provide a functional, secure, and personalised user experience. A cookie is a small data file placed on your device by your browser when you visit the platform. Cookies do not contain executable code and cannot access other data stored on your device.

8.1 Types of Cookies Used

• Strictly necessary cookies: Required for the platform to function correctly. These include session authentication tokens and security cookies. They cannot be disabled without breaking core platform functionality.
• Performance and analytics cookies: Used to collect anonymised data about how players navigate the platform, which pages are visited most frequently, and where errors occur. This data is used solely to improve the platform experience.
• Functional cookies: Used to remember your preferences, such as your preferred deposit method or language setting, to provide a more convenient return visit.
• Marketing cookies: Used to deliver relevant promotional content based on your activity on the pk9999 platform. These cookies are only placed with your consent.

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the pk9999 platform, particularly features related to account security and session management.

09 Data Retention

pk9999 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, as described in this Privacy Policy, and to comply with our legal obligations. The following general retention periods apply:

• Active account data: Retained for the full duration of your active relationship with pk9999, and for a minimum of five (5) years following permanent account closure, in line with standard record-keeping obligations for online gaming platforms.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction to satisfy financial record-keeping requirements.
• KYC and identity verification documents: Retained for a minimum of five (5) years from the date of verification or account closure, whichever is later.
• Customer support records: Retained for three (3) years from the date of the most recent interaction.
• Marketing preference data: Retained until you withdraw consent or request erasure.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of your identity.

10 Data Security

pk9999 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the pk9999 platform servers
• Encryption at rest for sensitive personal and financial data stored in our databases
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis
• Regular internal and third-party security audits and penetration testing
• Two-factor authentication (2FA) options available to players to protect account access
• Automated fraud detection and anomaly monitoring systems operating in real time

While pk9999 takes all reasonable precautions to secure your data, no online platform can guarantee absolute security against all possible threats. You are encouraged to use a strong, unique password for your pk9999 account and to enable 2FA where available. If you suspect unauthorised access to your account, contact [email protected] immediately.

11 Your Rights

As a player on the pk9999 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact pk9999 support using the details in Section 15. We will respond to all valid requests within a reasonable timeframe.

12 Third-Party Links

The pk9999 platform may contain links to third-party websites, payment portals, or game studio interfaces. Once you leave the pk9999 domain and access a third-party site, this Privacy Policy no longer applies. pk9999 is not responsible for the privacy practices, content, or data handling of any third-party website. We encourage you to read the privacy policy of any external site you visit before submitting personal information.

Payment method providers such as bKash, Nagad, Rocket, and Upay operate under their own separate privacy policies and data protection frameworks. Your use of those payment services is subject to their respective terms and policies, which you should review independently.

13 Children's Privacy

The pk9999 platform is strictly intended for adults aged 18 years and above. pk9999 does not knowingly collect, solicit, or process personal data from individuals under the age of 18. If pk9999 becomes aware that personal data has been collected from a person under 18, that account will be immediately suspended, all associated data will be securely deleted, and any funds held will be handled in accordance with applicable responsible gaming obligations.

If you are a parent or guardian and believe your child has registered on pk9999, please contact us immediately at [email protected] so that we can take prompt corrective action.

14 Updates to This Policy

pk9999 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. Any material changes will be communicated to registered players via a notice published on the platform or, where appropriate, by direct email notification.

The "Last updated" date at the top of this page will be revised each time a substantive change is made. We encourage you to review this Privacy Policy periodically to remain informed about how pk9999 protects your data. Your continued use of the platform after the publication of a revised Privacy Policy constitutes your acceptance of the updated terms.

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which pk9999 processes your personal data, please contact our support team. All privacy-related enquiries are handled with strict confidentiality.

Email: [email protected] (plain text — not a clickable link)

Our support team is available 24 hours a day, 7 days a week, including during Eid, Pohela Boishakh, and all national holidays. Response times for formal data subject access requests may be up to 30 days from receipt of a valid, verified request.

For responsible gaming enquiries or self-exclusion requests, please visit our dedicated Responsible Gaming page. For answers to general account questions, visit our FAQ page.